FAQ
Frequently asked questions
Everything you want to know about Ubic before picking up the phone.
How it works
Dialer behavior, AI, CRM integrations.
How does the parallel dialer work?
Ubic calls up to 3 numbers in parallel. Voicemails, fax lines and invalid numbers are filtered out automatically. As soon as someone picks up, you are connected with no silence.
Does the prospect hear a silence when they pick up?
No. The connection is instant. The prospect hears your voice the moment they pick up, like a normal call.
How does number rotation work?
Ubic monitors number deliverability and replaces numbers automatically when it drops.
Which CRMs are supported?
HubSpot, Zoho CRM, Pipedrive, noCRM, Attio, NetHunt, Close, Salesloft and Lemlist natively. Modjo, Gong and Slack connect too. And CSV import for everything else.
Billing & commitment
Price, minutes, terms. All of it.
How much does it cost?
€200/user/month. €180 quarterly (-10%), €160 annually (-20%). One plan, everything included.
Is there a commitment?
No. You can cancel anytime. Quarterly and annual plans are paid upfront.
How many minutes are included?
3,000 minutes/user/month, well beyond typical SDR usage.
Security & compliance
EU hosting, data and recordings.
Where is the data hosted?
On AWS Paris (eu-west-3), in the EU zone. Ubic is published by Positive Lab, a French SAS.
Are calls recorded?
Yes, if you enable the feature. Recordings are stored in France and available from your dashboard.
Getting started
Setup, training, support.
How long before we start?
Most teams make their first calls in under 24 hours. We help with CRM setup and list import.
Is there a dedicated account manager?
Yes. Personalized onboarding with a dedicated account manager. Team training included.
Need real help?
A question that isn't here? Ubic support answers live, it's the shortest path.