FAQ
Frequently asked questions
Everything you want to know about Ubic before picking up the phone.
What should you know before trying Ubic?
Ubic is a B2B parallel dialer for SDR teams: it calls up to 3 numbers in parallel, filters voicemails and transfers the call to the SDR when a person answers. The plan includes calls for normal B2B prospecting, CRM integrations, main application infrastructure on AWS Paris and guided onboarding.
How it works
Dialer behavior, AI, CRM integrations.
How does the parallel dialer work?
Ubic calls up to 3 numbers in parallel. Voicemails, fax lines and invalid numbers are filtered out automatically. As soon as someone picks up, you are connected with no silence.
Does the prospect hear a silence when they pick up?
No. The connection is instant. The prospect hears your voice the moment they pick up, like a normal call.
How does number rotation work?
Ubic monitors number deliverability and replaces numbers automatically when it drops.
Which CRMs are supported?
HubSpot, Zoho CRM, Pipedrive, noCRM, Attio, NetHunt, Close, Salesloft and Lemlist natively. Modjo, Gong and Slack connect too. And CSV import for everything else.
Billing & commitment
Price, calls and terms.
How much does it cost?
Founder is €99 excluding VAT per user per month, billed monthly. Booster is €200 monthly, €180 per month billed quarterly or €160 per month billed annually, excluding VAT. Quarterly and annual terms are paid upfront. Custom pricing is also available.
Is there a commitment?
No. You can cancel anytime. Quarterly and annual plans are paid upfront.
What is included in Founder?
Per user per month: 500 calling minutes to standard landlines and mobiles in France, with unlimited call attempts within the included minutes, 400 transcribed minutes with AI summaries after calls, 200 SMS to French mobiles and 1 number. SMS are counted in segments: longer messages or certain characters can use several.
Are calls unlimited?
On Booster, yes, for your SDRs’ normal B2B prospecting. Founder includes 500 calling minutes per user per month to France, with unlimited call attempts within the included minutes. Discuss specific destinations or volumes with our team.
Security & compliance
Application infrastructure, calls and recordings.
Where is the data hosted?
Ubic's main application infrastructure runs on AWS Paris (eu-west-3). Other providers handle calls, SMS and some AI features; processing locations depend on the service.
Are calls recorded?
Yes, if you enable the feature. Recordings are processed by our telephony provider and available from your dashboard.
Getting started
Setup, training, support.
How long before we start?
Most teams make their first calls in under 24 hours. We help with CRM setup and list import.
Is there a dedicated account manager?
Yes. Personalized onboarding with a dedicated account manager. Team training included.
Need real help?
A question that isn’t here? Ubic support answers live, it’s the shortest path.